FAQs

CREATE A REGISTRY

Create and manage your registry at any Hudson’s Bay location across Canada, or online at www.thebay.com/registry. Registries created in-store will also be available online.

To create your registry online, click CREATE from the Gift Registry landing page. After you provide a few details about yourself and your event, you will be given a registry number and can start selecting gifts from our online catalogue to add to your registry. You will also be contacted by a Gift Registry consultant from your home store to set up an appointment.

Once you’ve registered online, a Gift Registry consultant from your home store will contact you to set up an appointment. Our trained consultants are here to help you every step of the way: during the consultation they’ll answer any questions about our service, review your list to ensure no must-have items were missed and advise on whether you provided your guests with a wide enough selection of gifts at various price points. At your appointment, you will also receive your copy of the Hudson’s Bay’s Gift Guide.
In order to provide you with the service you deserve, we strongly suggest you make an appointment with one of our trained Gift Registry consultants to assist in setting up your registry. Click here to find the store nearest you.
We suggest that you make an appointment before you come in to see us. One of our consultants will meet with you and provide a scanner to help you add items to your registry. You can also scan items directly to your registry from the Gift Guide.
The Hudson’s Bay offers registries for any celebration, from weddings, babies, anniversaries or any type of special occasion. What type of event are you planning?

Wedding | Baby | Anniversary | Special Occasion

Once created online or in-store, your registry will be instantly available for you and your guests to view.
Our Gift Calculator takes the guesswork out of planning. Simply tell us about your events and number of guests, and we’ll let you know how many gifts you should register for at each price point to give your guests lots of options. Or you can work with your Gift Registry consultant in-store to select the appropriate quantity and diversity of gifts.
Sharing your registry with friends and family is easy. Our “Registered at Hudson’s Bay” enclosure cards are available at all Hudson’s Bay locations, so feel free to ask your Gift Registry consultant about them any time. It’s standard to include registry information in all invitations, so don’t be shy – we’re happy to provide as many as you need for your engagement party, bridal shower and any other gift-giving occasions from now until the main event.

MANAGING YOUR REGISTRY

There are three ways to manage your registry list: Over the phone with your consultant, in store and online.

To make changes online, log in, click Manage Your Registry, select Your Registry and enter your password. From this page, you will be able to view your registry list, make any quantity changes and add or delete items. Click Update Changes located on the top right or lower right hand corner of the page to see your changes reflected on the list.

Click Manage Your Registry and select Manage Your Profile. From here, you can change your event date, address, phone number, email or password. Remember to click the Save Info button on the right hand side of the page when finished.
Unfortunately, we don’t have pictures available for every item carried at Hudson’s Bay. We apologize for any inconvenience this may cause you or your guests. If you have any questions, please contact your Gift Registry consultant at your home store.
Please contact your Gift Registry consultant at your home store, or select email password.
Your Gift Registry list will be available online and at all Hudson’s Bay Gift Registry stores for 24 months after your event date.
There are a few possible reasons for this:

  • The gift is a surprise and we’re following your guest’s instructions.
  • Your guest wishes to personally deliver their gift to you.
  • The gift is on special order and has not yet been shipped to your pick-up store.
  • The gift was purchased at a Hudson’s Bay location that is not your pick-up store and is in transit.
  • The gift was updated by one of your guests by phone or email.

If you supplied an email address to us upon registering, you’ll receive notifications for all special orders, unless otherwise specified by your guests. Please make sure your spam filter is off and that you add thebay.com to your address book. If you have not supplied an email address, we will send you a notification card via Canada Post.

Absolutely. After your event, talk to your Gift Registry consultant at your home store. They will ensure you have no outstanding gift orders and switch your registry to the new event type.
Hudson’s Bay’s Gift Registry follows the same guidelines set by the Hudson’s Bay Refund Policy. All refunds with a gift enclosure receipt will be credited to a Hudson’s Bay Gift Card. If the gift enclosure receipt is not present at the original time of a refund or exchange, the item(s) being refunded or exchanged will be credited at the last sale price. We do not accept merchandise purchased from another retailer, and we do not allow the return of an entire Gift Registry list. We recommend that you book an appointment in the Gift Registry department at your pick-up store for all refunds and exchanges.

Refunds and exchanges to major home fashion purchased through a Gift Registry follow the same guidelines set out by the HBC Refund Policy. If any merchandise is found to be defective, we will gladly offer an exchange or refund onto a Hudson’s Bay Gift Card.

Click here for full details on our return policy.

All prices listed are in Canadian dollars. Taxes are calculated based on the province the items are being shipped to.

For items that qualify for delivery, the shipping costs must be paid for by the person who purchased the gift(s). For online gift registry purchases, the shipping costs are indicated at checkout. For items that do not qualify for delivery, the items are shipped free of charge to the registrant’s pick-up store (within Canada).

For more shipping information, please see Home Delivery FAQ.

GUEST FAQ

Gift Registries can be viewed online and in store by searching the registrant’s name or registry ID number.

To find a Gift Registry list by name, click Find and enter the registrant’s first and last name (minimum of three characters for each). Entering the registrant’s full name, event type, event month and date will narrow the search but is not required. Click the registrant’s name in the search results. If you still do not see the registrant’s name, modify your search and try again.

To find a Gift Registry list by registry ID number, click Find and enter the registry number that is located on the top right corner of each Gift Registry printout. Please note that the entire registry number must be entered for any results to appear.

If you can’t find your registrant or are unable to access the Gift Registry, please contact or visit your local Hudson’s Bay store to make a purchase. To find the closest Hudson’s Bay store near you, use our Store Locator or contact our Gift Registry toll-free at 1-800-521-2364.

Unfortunately, we don’t have pictures available for every item carried at Hudson’s Bay. We apologize for any inconvenience this may cause you. If you have any questions, please contact your local Hudson’s Bay store, or contact our Gift Registry toll-free at 1-800-521-2364. To find the closest Hudson’s Bay store nearest you, please use our Store Locator.
All registrants are required to select a store location of their choice, which is referred to as their pick up store. All gift orders that are not able to be fulfilled via our convenient online home delivery service are automatically directed to the registrants pick up store, where the registrant can easily collect their gifts from one Hudson’s Bay store location. This is a free and convenient pick-up service provided by Hudson’s Bay.
A special order is placed when a guest selects a gift item not in stock at the registrant’s pick-up store. The pick-up store will place an order for the item directly with the vendor. As not all merchandise is always available at all stores, our special order system allows Hudson’s Bay to provide our registrants with the largest possible assortment of merchandise to choose from. Special orders may take one to eight weeks to arrive in-store. All registrants are informed of our special order process at the time of their Gift Registry consultation.
All prices are listed in Canadian dollars and are subject to change at any time.
Yes. Since the gift item is being delivered within Canada, any applicable federal and provincial taxes will be added to your subtotal.

HOME DELIVERY FAQs

REGISTRANT

When your guests purchase registry items online, they now have the option to have your gifts delivered to their address or yours if the items qualify for delivery. Our Home Delivery service requires a shipping address within Canada.

At this time, we are unable to bill or ship to Post Office Boxes. We appreciate your business and apologize for any inconvenience this may cause.

When your guests purchase registry items online, they now have the option to have your gifts delivered to their address or yours if the items qualify for delivery. Orders that qualify for delivery must be delivered. If your guests choose to have your gift delivered to your address, it will automatically be sent to you. A customer may also choose to make alternate shipping arrangements.

Online and in-store gift registry orders that do not qualify for delivery will be sent to the registrant’s designated Gift Registry pick-up store.

This indicates that the item is available for delivery. The gift order will automatically be processed from www.thebay.com.

CUSTOMER/GUEST

This indicates that the item is available for delivery. The gift order will automatically be processed from www.thebay.com.
We automatically provide information on the status of your order. You don’t have to do a thing! You will receive an email confirmation after your order is received, and another email once it has been processed and shipped.
Unfortunately, once an order has been placed, it cannot be cancelled or changed because we begin processing it immediately. For further inquiries, please call us at 1-800-521-2364. Please have your order number ready when you call.
When your order ships, you will receive an email notification that contains the tracking number for your package(s). You can also track your order online or by calling 1-800-521-2364. Please have your order number ready when you call.
We strive to maintain accurate inventory records, but the item is not guaranteed to be available for sale until you checkout your order. Placing an item into your shopping bag does not reserve the item. The item could sell out if other customers place an order for the same product before you check out. If we discover inventory discrepancies, we may cancel an item or cancel an order if we are unable to fulfill it. In this case, we’ll notify you by email that we are unable to ship a specific item you have ordered. Please note: Your account will not be charged or you will be credited.

As part of our service, we will also have the registrant’s pick-up store contact you by phone and/or email to see if you would like to place a special order for this item. We can arrange for the registrant to pick up your gift when the item arrives in store.

Your account will not be charged and the order will be cancelled. We apologize for any inconvenience this may cause. If you are interested in placing another order by phone, please contact your local store and ask for the Gift Registry department. Or call the store telephone number that is on the gift registry list.

As part of our service, we will also have the registrant’s pick-up store contact you by phone and/or email to see if you would like to place a special order for this item. We can arrange for the registrant to pick up your gift when the item arrives in store.

We will gladly gift box your gift registry order for a nominal fee of $5.95 per item/per box. Please note that a gift box may not be available for certain items (including Christmas trees, luggage, vacuums, select small appliances and bedding).
Each item will be gift boxed separately. Currently, our system cannot provide an option to place multiple items in one gift box.
We will number the items on the invoice and put stickers with corresponding numbers on the boxes.
Yes, thebay.com is required by law to charge applicable sales tax. Tax is based on the destination of your order and nature of the product and will be calculated at time of checkout.

SHIPPING & HANDLING

The majority of orders placed before 1:00 PM ET will ship the same business day.
Please note: Some items in your order may ship from one of our stores and will arrive in a separate package. You will receive a separate shipment confirmation email that will include tracking information for each package.
Standard Shipping: within 1-7 business days when order is placed by 1:00 PM ET
Express Shipping: within 1-3 business days when order is placed by 1:00 PM ET
Next Day Shipping: within one business day when order is placed by 1:00 PM ET

Allow extra time for deliveries to non-major centres and remote locations. Shipping times may also be impacted by weather conditions and other uncontrollable factors.

At this time, we do not ship outside of Canada.
At this time, we are unable to bill to or ship to Post Office Boxes. We appreciate your business and apologize for any inconvenience this may cause.

RETURNS, EXCHANGES & CREDITS

If for any reason you find yourself unsatisfied with your purchase, thebay.com provides its customers with easy returns. With easy returns, items purchased online can be returned to any Bay store provided the merchandise is in its original packaging and proof of purchase is presented. For more information on our Returns Policy, please click here:http://www.thebay.com/eng/customerservice/returns.cfm

 

If you wish to return any merchandise by mail, you are responsible for the cost of the delivery service. Please complete the following steps to return an item by mail:

  • Fill out the return section of the invoice, including the item number and the code representing the reason for the return. You’ll find these codes on your invoice.
  • Repackage the items in their original packaging and include the invoice in the package.
  • For your convenience, you can use the pre-addressed return label on the front of the packing slip, or address the package to:

 

Attn: Scarborough Warehouse
100 Metropolitan Road
Scarborough, ON M1R 5A2

 

  • Return the package using the delivery service of your choice and please hold on to your tracking number for your records. For your protection, we recommend insuring your return shipment if using a delivery service.
We strive to maintain a high level of accuracy in our shipments and make every effort to ensure your order reaches you in perfect condition. However, if you’ve received an item in error or find that it’s damaged, please contact customer service at 1-800-521-2364. They will guide you through the process of pre-authorizing the return at our expense. The step-by-step guide is also provided below:

  • Fill out the return section of the invoice including the item number and the code representing the reason for the return. You’ll find these codes on your invoice.
  • Repackage the items in their original packaging and include the invoice in the package.
  • Affix the pre-paid label that is sent to you after you call our customer service centre so that it covers the original labelon your return package.
  • Drop off your package at any Canada Post location.
You will receive an email notification when your return is processed and any refunds will be issued to your original method of payment. Credits to your HBC Credit Card can take up to 3 business days to appear on your statement of account after we have received the item(s) you’ve returned. If you used a major credit card, the refund can take 5-7 business days to appear on your statement of account.
You can exchange your item in any Hudson’s Bay store if the item is available for purchase at that location.

PRICING POLICY

We strive for accuracy in our advertising. There are times, however, when errors occur in product descriptions, pricing and availability. We reserve the right to limit orders if inventory runs low due to overwhelming orders. We reserve the right to correct any typographical errors, inaccuracies or omissions at any time without prior notice, including after an order has been submitted. We apologize for the inconvenience this may cause.
Price adjustments can be made with a receipt within seven days of the original date of purchase. A price adjustment will not be made for clearance merchandise or for certain sales and promotions, such as One Day Sales and Flash Sales. To obtain a price adjustment, please call us at 1-800-521-2364 within seven days of the date of your order. Please be sure to have your order receipt available and the price adjustment will be applied to its original tender.